Privacy Policy
At Lodge & Relax, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our platform. We are committed to transparency and compliance with data protection laws to ensure your information is handled responsibly and securely.
1. Information We Collect
We collect information that you voluntarily provide to us when using our platform, including:
Personal Information: Name, email address, phone number, and payment details.
Booking Information: Details about your reservations, including dates, locations, and preferences.
Communication Records: Messages and feedback you share with us.
Technical Information: IP addresses, browser types, and usage data collected through cookies and similar technologies.
2. How We Use Your Information
We use your data to:
Process bookings and provide related customer support.
Communicate with you about updates, offers, or inquiries.
Improve our platform and tailor your user experience.
Ensure compliance with legal obligations and prevent fraudulent activities.
3. Sharing Your Information
We only share your information under the following circumstances:
With Service Providers: Trusted third parties who assist us in delivering services, such as payment processors and customer support platforms.
With Partner Hotels: Relevant booking details shared with the hotels you book through our platform.
As Required by Law: When necessary to comply with legal obligations or enforce our terms of service.
4. Data Security
We implement robust security measures to protect your personal information, including encryption, access controls, and regular security assessments. While we strive to ensure the highest standards, no system can be completely secure, and we encourage you to take precautions when sharing sensitive information online.
5. Your Rights
You have the right to:
Access the personal data we hold about you.
Request corrections to your data.
Withdraw your consent or request deletion of your information.
Opt-out of marketing communications by following the instructions in our emails or contacting us directly.
6. Cookie Policy
Our platform uses cookies to enhance functionality and improve your experience. You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us at:
Email: support@lodgeandrelax.com
Phone: +44 (0)333 303 4238
Your trust is essential to us, and we are dedicated to safeguarding your privacy.
